Frequently Asked Questions
How long does shipping generally take?
We ship our products from our offices within the United States. It will depend on the shipping speed you choose at checkout. For basic First Class shipping the times are below.
United States = 3-7 business days (First Class)
International = 1-4 weeks depending on location (First Class International)
What is your return/exchange policy?
You can return/exchange your order within 30 days after you have received it for a full return minus the shipping cost. It must be returned to us in brand new condition. If there's a problem with the product when you receive it, please email us with a picture and a description as soon as possible (firstname.lastname@example.org). If you decide to exchange it, we can only exchange for items that are equal to or less than the value of your original purchase, and only for the ones that we have in stock.
You are responsible for return shipping fees, and it is highly recommended that you purchase insurance because we can't guarantee it's arrival back at our store. We do inspect all products and will notify you if we have accepted the return.
Do you ship worldwide?
Yes, we ship worldwide and cover most places. If for some reason you don't see your area on the list when checking out, please contact us!
What carrier do you ship through?
We ship via United States Postal Service (USPS).
Will I receive a tracking number once my item has shipped?
Yes. You will receive an email with your tracking number when your item is processed. It sometimes takes 24-48 to update the status on the USPS site.
Does customs charge a fee on international orders?
Sometimes there is a varying customs fee when your order arrives in your area. Since it is varying, we have no control over what exactly your area may charge. We DO NOT charge you for this on our side so it is your responsibility to cover this charge when it is applicable.
Important: We do not offer refunds or exchanges for customers who fail to pay customs charges. This is your responsibility as an international buyer. If your shipment returns back to our office, we may ask the buyer to pay shipping to return the item again.
See something we didn't cover?
Feel free to drop us a line via our contact page.